Refund policy

REFUNDS / EXCHANGES & CANCELLATIONS

 

Due to hygiene reasons, we do not accept returns, exchanges, refunds or cancellations. ALL SALES ARE FINAL. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has exited the United States.

Orders that are returned to the Queen Essentials warehouse are subject to a redelivery fee. We will not issue ANY REFUNDS for packages returned to the Queen Essentials warehouse. 

ORDER MODIFICATION  

 We know how important your order is, so we aim to fulfill orders as quickly as possible! The adding on or taking off items and discounts cannot be modified once your order has been placed. Therefore all products purchased on your original order will be fulfilled, and we will only ship to the shipping address entered when the order was originally placed.